It is true I have a profound and long-running love/hate relationship with CVS. As such, I knew I had to call to ensure my prescription was ready and waiting for me. It is not wise to make assumptions with their brain trust.
Me: Hello, you texted me that my prescription was ready and I just want to make sure that's correct.
Pharmacist: Ok, may I please have your full name and date of birth?
I give her this information. She puts me on hold but only briefly.
Pharmacist: Yes, it's here.
Me: Great! Thanks. I'll be in today to pick it up. What did you say your name was?
She told me her name. Let's just call her Phoebe the Pharmacist. I'm not going to be her fan club President anytime soon but I wouldn't ever use someone's real name in a post like this. :)
A couple hours later in the store, I get to the front of the line.
Me: Hi, picking up for Feuerman?
Pharmacist: Ok, hold on....
Me: Oh! Are you Phoebe?
Me: Oh great! We spoke on the phone.
Phoebe has zero reaction to this. She pushes several keys on the computer and then looks through some prescriptions on a shelf. She returns...
Phoebe: I'm sorry, we don't have anything for you.
Me: But we spoke on the phone about two hours ago and you said it was ready.
Phoebe: I did?
Phoebe: Oh. Well, we don't have anything for you.
Me: Ok. Can you fill the prescription right now?
Phoebe: We reshelved it because you hadn't picked it up yet.
Me: I understand that and that's also why I called you this morning to say I was coming in soon to get it.
Phoebe: Would you like me to just fill it right now?
At this point I look around. First, to make sure there aren't any hidden cameras and second, to see if anyone is witnessing this.
Me: Yes, that would be great. How long will it take?
Phoebe: Ten minutes.
I go sit down. Less than ten minutes goes by and I SWEAR TO YOU, I get a text message FROM CVS that my prescription is ready. I very nearly called them to verify it, just to be a dick.
The Phoebe called out "Prescription for Feuerman?"
Me: Right here! Thank you.
Phoebe: That is $15. Thank you for waiting.
Me: Ok. How long do you guys usually hold prescriptions for once you've texted the customer? Just so I know for next time?
Phoebe: Usually 14 days but it's also helpful if you call us ahead of time and tell us you're coming. So we can make sure it's here.
Me: Thanks for that great advice.
I left feeling as if I'd just lost a boxing match.
See also: I'm Ranty About CVS Receipts